Frequently Asked Questions

We’ve selected a couple of frequently asked questions we received from our clients. Should you have any other questions we will be happy to help you. You can reach us through e-mail [email protected], phone 0031299-748179, or our contact form and online chat on our website.



Match tickets

This depends on the fixture and/or package you have booked. You will receive travel information in which we will inform you about how to receive your match tickets. Often the tickets will be delivered at your hotel at the latest 1 day before the match.

At this website we provide tickets only as part of our organised tours. We do sell match tickets without a package deal at our other website www.voetbalticketshop.com.

Generally we receive our tickets from foreign business partners and suppliers. The ticket prices depend on the market value. A popular match with a limited ticket supply will make the prices go up, for you as well as for us. High prices therefore reflect the offer and demand.

In the weekend of a particular match, our couriers can be very busy. When the tickets are not delivered at your hotel, don’t panic! Just contact us through our emergency number and we will solve the problem as soon as possible. 

In the travel information you receive we will inform you about how to receive your match tickets. Generally you will receive the tickets at your home address at the latest one week before the match. When we send the tickets, we will inform you and send a Track & Trace number so that you can follow the shipment. It could also happen that the tickets are delivered at your hotel. Of course we will always inform you about this.

When you lose your match tickets you should contact us immediately on our emergency number. We will try to buy you new tickets for the same match. The costs for the new tickets will have to be paid by the customer.

Unfortunately we can’t tell upfront where your exact seats in the stadium will be. We do guarantee that you will be seated in the category you ordered. We always try to arrange the best seats in the chosen category.

In most cases Number 1 guarantees seating together up to 3 people. For some games unfortunately, this is not always possible. If you are a large group, we can never guarantee all seats together. However, we always try our best to make sure you all sit together. For large groups we also offer special hospitality packages, where more people can sit together.

Ticket prices are never fixed. This is because they depend on the market value. A popular fixture with a limited ticket supply will make the prices go up.

Match tickets in England are usually provided with membershipcards that give access to the stadium. The cards are owned by other people but are not personal and can be provided to anyone else. When the match tickets/membershipcards are delivered, you will receive additional information about how to use the cards. You will have to scan the cards at the entrance of the stadium. You will also receive proof of purchase and details of your seats in the stadium.

The membershipcards belong to someone else. Therefore it could be that there are other matches booked on these cards. The cards will have to be send back to us at our home address. When we send you the match tickets, we will also send a freepost return envelope, in which you can return the cards free of charge. In some cases the cards have to be returned at the reception of the hotel. We will inform you about this upfront.



Bookings

All of our football trips can be booked and paid for online at our website. If you have any questions or specific requests you can phone us at any time and we’ll be happy to help you.

Unfortunately it is not possible to cancel a booking at Number 1 Football Travel. Once we received your booking, we immediately secure your match tickets and book the hotel accommodation and possible flight tickets. We can’t cancel these bookings at our partners. When you have a valid reason for cancellation, you should contact your personal cancellation insurance.

When you book and pay your order, you will receive an e-mail within minutes. Within 10 days after your booking you will receive additional travel information with all the information you’ll need, such as an extensive itinerary from the airport to the hotel and from the hotel to the stadium. When you book a trip for a football match in the same week, you will receive the travel information earlier.

Most of the times it is better to book early, especially when you book a complete package deal including flights. Usually the flight prices rise considerably closer to the match date. The availability of match tickets and hotels can also decrease, which makes them more expensive.



Flights

On our website we offer different kinds of package deals, with flights included or excluded. When you book a football trip on our website it is very easy to choose whether you like it with or without flight.

All of the airlines allow standard hand luggage. However, there is no international standard for hand luggage size and weight. To be sure about the right size and weight we would like to refer you to the website of the airline in question. We advise you to take hand luggage only. This will make your travel easier, faster and cheaper.

You can take liquids onto the airplane, with a maximum of 100 ml per liquid. It is obligatory to pack these liquids in a small plastic bag, with a maximum of 10 liquids. We advise you to use a travel package from the apothecary for the correct sizes.

Yes, you can always book an extra suitcase, but this will cost you an extra fee. The fee is different at every airline; we can only book you an extra suitcase after your order has been completed.

All of your travel information will be provided to you through e-mail within 10 days after your booking.

Unfortunately it does happen that people miss their flights. If it happens please contact us immediately through our emergency number. Together we can look if it’s possible to book another flight. The costs for the new tickets will have to be paid by the customer. Missing a flight is no valid reason to cancel your football trip.



Payment

No, our services are not liable to VAT because we are under travel agency arrangements.

Yes, all of the prices that are mentioned on the website include VAT.

The ticket prices depend on the market value. A popular game with a limited ticket supply will make the prices go up. This also happens with hotel accommodations and flights. Therefore, our package deal prices are never fixed, and most of the time an early booking will be cheaper.

At Number 1 Football Travel we stand for clear, transparent pricing. What you see is what you get. Therefore, we do not apply booking fees, reservation fees or any kind of fees.

We provide safe payment services through Visa/Mastercard, American Express and PayPal.

Generally group packages are actually more expensive than regular packages. This is because the availability of hotels and match tickets will decrease fast with large groups and therefore the prices will increase. However, we always try to give you the cheapest prices. Please contact us for all of the group possibilities.

All of our complete Football Travel packages include hotel accommodations, game tickets and – if wished – a return flight. Transfers from the airport to the hotel and the hotel to the stadium are not included. You will receive an extensive itinerary to help you travel by public transport.



Hotel

Generally we work with the same hotels in different cities. When the hotels are fully booked we will find another hotel in the same range.

The hotels are always located in the city centre with breakfast included.

This is also possible. If you wish, you could send us the hotel information and we will look at the possibilities and prices.

The general check-in time at hotels is from 2 p.m. You can also find the check-in time of your hotel in your travel information. Usually when you arrive at the hotel earlier, you can leave your luggage in a luggage room. Sometimes, if you’re lucky, the room will be ready for check-in earlier. Therefore, you can always ask at the reception if your room is ready.



Match date

Due to European competition and live TV broadcast the time and even day of a match can be changed during the season. In England and Germany match dates are usually confirmed 6-8 weeks before the match. In Spain this is only 2 week upfront. Therefore our package deals are mostly from Saturday till Monday to cover all possible match dates. Of course it is possible to book 1 night once the dates have been confirmed.

It doesn’t occur often that a confirmed match is rescheduled. When this does happen we will look if the match is still in your travel itinerary. If not, we will look at any other alternatives to offer you. If you want to change your dates to still visit the match this can only be done at your own costs. When there is no alternative at all we will look together to find an adequate solution.

If - for example in England - the football match is changed to a Monday evening, while your trip is booked from Saturday till Monday, Number 1 Football Travel offers a Match Schedule Guarantee. We will pay the alteration expenses of the flights, while the client pays the resulting additional hotel expenses.



Insurances

Our package deals do not contain standard insurances. It’s your own responsibility to get a travel and/or cancellation insurance.